Ordering & Customization
How do I get started with a custom order?
Use our online configurator to select your shade type, fabric, and dimensions, then add to cart. All products are made to order based on the specifications you provide. [Placeholder — update to reflect actual ordering flow.]
What is the minimum and maximum size you can make?
[Placeholder — insert your product size range here, e.g., minimum 12" wide, maximum 144" wide.]
Can I order samples before committing to a full shade?
[Placeholder — describe your sample program, cost, and turnaround time.]
Production & Lead Times
How long does production take?
Most custom shades ship within 7–10 business days of order confirmation. During peak seasons, lead times may extend to 14 business days. [Placeholder — confirm your actual lead times.]
Will I receive a tracking number?
Yes. A shipping confirmation with tracking information is emailed as soon as your order leaves our facility. [Placeholder — update if carrier or tracking process differs.]
Fit & Installation
What if my shade does not fit?
Because all products are made to your supplied measurements, we are unable to accept returns for incorrect measurements. Please review our How to Measure guide carefully before ordering. If there is a manufacturing defect, contact us within 14 days of delivery and we will remake the shade at no charge. [Placeholder — align with your actual return/remake policy.]
Can I install the shade myself?
Yes. Every order includes a hardware kit and instructions. Visit our Installation page for detailed guidance. Professional installation services may also be available in select areas. [Placeholder — add local installation service details if offered.]
Motorization & Smart Home
Which smart-home platforms are supported?
[Placeholder — list compatible platforms, e.g., Amazon Alexa, Google Home, Apple HomeKit, SmartThings.]
Do motorized shades require professional wiring?
Most of our motorized shades run on rechargeable battery packs or solar panels and require no hardwiring. [Placeholder — confirm for your specific motor options.]
