Refund policy
Return and Exchange Policy
Thank you for shopping with us. We value your satisfaction and aim to provide high-quality products and service. Please review our return and exchange policy carefully.
Eligible Items for Return
We accept returns for the following items:
- Non-customized window treatment parts and accessories.
- Standard drapes.
To initiate a return, please ensure the following conditions are met:
- The item must be unused, in its original packaging, and in re-sellable condition.
- The return request must be submitted within 14 days of delivery.
Non-Returnable Items
The following items are not eligible for return:
- Cut-to-order window blinds and shades.
- Customized or personalized products.
Defective or Damaged Items
For non-returnable items that arrive defective or are damaged during shipping, we offer an exchange for the exact size and specifications originally ordered. Requests for exchanges must meet the following criteria:
- The defect or damage must be reported within 14 days of delivery.
- Clear photographic evidence of the defect or damage must be provided.
- The product must not have been used or installed.
How to Submit a Return or Exchange Request
- Contact our customer service team at help@blindsemporiumofga.com within 14 days of delivery.
- Provide your order number, item details, and any required photographic evidence if requesting an exchange.
- Follow the instructions provided by our team to return the item or receive your exchange.
Additional Notes
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- Refunds (if applicable) will be processed within 7-10 business days after the returned item is received and inspected.
- We reserve the right to deny returns or exchanges that do not meet the criteria outlined in this policy.
If you have any questions or concerns about our return policy, please contact our customer service team for assistance.
Thank you for your understanding and cooperation.
